Thursday, January 8, 2015

Unexpected Freebie


This past Christmas I ordered a photo calendar from Wallyworld for my Mother-in-law.  I ordered it early as needed to take it with us when we traveled to Alberta in late November.  It arrived in plenty of time.  Apparently I missed the fact that it arrived beyond their normal deadline.

This week I received an email indicating due to this screw-up I was receiving a $25 future credit at the photocentre plus 100 free prints(value $19)!  The original purchase price of my order?  $22.47.  Woohoo great freebie which far exceeds my original purchase price.  I will use it towards next Christmas as the credit never expires - perhaps another personalized calendar for someone else or personalized mugs/magnets.  As for the prints - I normally don't order prints but was thinking of doing a family collage so would make use of them that way with only a frame left to buy.

I never complained - didn't really realize the order had been late.  It was completely unexpected and it made my day!
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19 comments:

  1. Jane and ChrisJanuary 8, 2015 at 2:30 PM

    Woohoo indeed!!
    Jane x

    ReplyDelete
  2. LindaJanuary 8, 2015 at 3:34 PM

    I love it when that happens!!!!

    ReplyDelete
  3. UnknownJanuary 8, 2015 at 3:50 PM

    That's amazing that they realized it and gave you a credit without you complaining! Great Customer Service.

    ReplyDelete
  4. VixJanuary 8, 2015 at 11:21 PM

    That's good customer service!
    I spotted those personalised calendars in the pound shop before Xmas, I was quite tempted to make my own! x

    ReplyDelete
    Replies
    1. CheapchickJanuary 12, 2015 at 10:20 AM

      My Mother-in-law loves the calendar - especially the part about labeling each person by name as she no longer can remember who is who.

      Delete
  5. Margaret @ Live Like No One ElseJanuary 9, 2015 at 4:10 AM

    Sweet! And their policy just earned them a nice review on a blog! Good marketing!

    ReplyDelete
  6. Sonya AnnJanuary 9, 2015 at 6:19 PM

    You are ahead of me in the saving for Christmas 2015 game!!!! Good job!

    ReplyDelete
  7. VanessaJanuary 10, 2015 at 8:37 AM

    Excellent :D Love it when that happens, too. Inspires me to take my customer service to the next level, too.

    ReplyDelete
    Replies
    1. CheapchickJanuary 12, 2015 at 10:19 AM

      It so rarely happens that people exceed your expectations - they certainly did.

      Delete
  8. Powell River BooksJanuary 10, 2015 at 10:29 PM

    Sometimes the best deals are the unexpected ones. - Margy

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  9. CheapchickJanuary 12, 2015 at 10:18 AM

    Truly a big surprise.

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  10. CheapchickJanuary 12, 2015 at 10:19 AM

    Yes, you always expect the worst - but sometimes good things drop out of the sky.

    ReplyDelete
  11. JaneJanuary 12, 2015 at 3:33 PM

    That is awesome! And fits right in to your Christmas savings plan!

    ReplyDelete

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