Monday, April 20, 2015
We bought our 2007 built home three years ago from the original home owner. Since moving in several of our windows have gotten a funny purple glaze on them which is a symptom of a broken window seal. Windows are a costly item to replace and replacing them is the only thing that cures this issue. Fortunately for us we happened upon the exact person who would assist us in saving a huge boat load of money.
This gentleman now works for another company but used to work for the company that made our windows (Milgard). We had stopped to ask him some general questions about our issue and to see what this was going to cost us to fix. Apparently the windows that are in our home have a lifetime warranty for first owner and up to a 10 year warranty for any subsequent owners. Often you hear about warranties where you have to jump through numerous hoops and end up frustrated and angry. Not this time - no paperwork, no proof, no money required.
He gave us the name and telephone number of the department who handles this kind of thing and they have already sent someone to inspect the windows. No paperwork involved - they date stamp their windows according to when they are installed and ours extends until September 2017. We will ensure that we do an additional inspection that summer in case any others have similar seal issues. They will be calling us to set up an appointment in two weeks time to have the windows changed which can all be done in one day.
As a thank you to a salesman who was just a decent guy who now works for another company we sent him a $30 Tim Hortons gift certificate. He saved us a bunch of money which now can be spent on other things!