We bought our 2007 built home three years ago from the original home owner. Since moving in several of our windows have gotten a funny purple glaze on them which is a symptom of a broken window seal. Windows are a costly item to replace and replacing them is the only thing that cures this issue. Fortunately for us we happened upon the exact person who would assist us in saving a huge boat load of money.
This gentleman now works for another company but used to work for the company that made our windows (Milgard). We had stopped to ask him some general questions about our issue and to see what this was going to cost us to fix. Apparently the windows that are in our home have a lifetime warranty for first owner and up to a 10 year warranty for any subsequent owners. Often you hear about warranties where you have to jump through numerous hoops and end up frustrated and angry. Not this time - no paperwork, no proof, no money required.
He gave us the name and telephone number of the department who handles this kind of thing and they have already sent someone to inspect the windows. No paperwork involved - they date stamp their windows according to when they are installed and ours extends until September 2017. We will ensure that we do an additional inspection that summer in case any others have similar seal issues. They will be calling us to set up an appointment in two weeks time to have the windows changed which can all be done in one day.
As a thank you to a salesman who was just a decent guy who now works for another company we sent him a $30 Tim Hortons gift certificate. He saved us a bunch of money which now can be spent on other things!
Wow, that is fantastic. That never happens here where we have things break 1 month and 3 days after the warranty expires.
ReplyDeletethat's really good. We are having window issues, but have been in less than a year, so at least ours isn't an issue re: warranty.
ReplyDeleteVery good!
ReplyDeleteWe have seal issues here(the house was built in the 80's, we are the third owners)and were going to just have those glass panels replaced not the entire window/frames. That's what we had done when we sold our old house as there were some unsealed panes there. Much cheaper than replacing whole units but if these are covered by warranty all the better for you!
Its like a different language to me, I'm afraid. Our windows are wood and goodness knows when they were added to the house, which started life as farm buildings in 1760. A local carpenter filled the bits that were a bit rotten when we moved in 9 years ago for around £80 and they're fine. We're not allowed UPVC or double glazing as we live in a conservation area. x
ReplyDeleteI would absolutely love to live in a historic home like that. There are very homes in Canada that are even over 100 years old unfortunately.
DeleteFabulous! Not about the dodgy windows,but you found the right man to speak to,and can get the correction made without a lot of hassle.
ReplyDeleteJane x
It was incredible - we just stopped to ask him if he had any suggestions as to what we might do. The right place at the right time!
DeleteHow nice to read some really good news with regards to a company standing by their product and their warranty. That's terrific!
ReplyDeleteThat hardly ever happens anymore and we are so fortunate!
DeleteSo nice to have decent contractors! I wish I had the same experience with contractors! I have learned not to trust ANY of them :-(
ReplyDeleteWe have been extremely fortunate with contractors over the years - hopefully we will experience the same when we change out our flooring.
DeleteWe have shopped for building materials in your area and always find the service excellent. Our side of the Strait too. Refreshing.
ReplyDeleteIt is - I think people here work really hard for their money and it is hard to make a living without a good reputation - unlike the city.
DeleteGood find and nice gesture for an honest guy. We had a problem with our sliding glass door in our condo. The glass was fine, but the framing was breaking down. I remembered something said at a condo meeting about things that were part of the building's "envelope" being covered by the association. I called the president (we have a small strata group with no management company) and she had it all taken care of for free. Good thing I was listening instead of daydreaming during a meeting. - Margy
ReplyDeleteIn Canada some condo boards write windows and doors into their bylaws and some don't - you are very lucky!
DeleteWow! What great news. Now I want to hear about your flooring choices.
ReplyDeleteStill wishy washy and undecided lol.
DeleteThat is great news. What a lovely fellow you met and nice to thank him with that certificate.
ReplyDeleteWe wanted to do something for him as he wasn't getting any window sales out of us and was extremely nice.
DeleteOne of our project is to replace two bedroom windows this year.
ReplyDeleteCoffee is on
Costly but hopefully you will see lower energy bills
DeleteThat is amazing!!!!! The man that told you about it is a hero. Really who does that anymore!!!
ReplyDeleteI know - we are so happy. One worry gone!
DeleteSo wonderful when a company stands behind their product - no questions asked and no hemming and hawing. Happy for you!!
ReplyDeleteI know - I was worried about actually claiming it but no problem and they were so fast to come out and inspect. I would highly recommend them. Unfortunately all window companies have seal issues from time to time. Likely was a bad batch.
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