Thursday, January 8, 2015

Unexpected Freebie


This past Christmas I ordered a photo calendar from Wallyworld for my Mother-in-law.  I ordered it early as needed to take it with us when we traveled to Alberta in late November.  It arrived in plenty of time.  Apparently I missed the fact that it arrived beyond their normal deadline.

This week I received an email indicating due to this screw-up I was receiving a $25 future credit at the photocentre plus 100 free prints(value $19)!  The original purchase price of my order?  $22.47.  Woohoo great freebie which far exceeds my original purchase price.  I will use it towards next Christmas as the credit never expires - perhaps another personalized calendar for someone else or personalized mugs/magnets.  As for the prints - I normally don't order prints but was thinking of doing a family collage so would make use of them that way with only a frame left to buy.

I never complained - didn't really realize the order had been late.  It was completely unexpected and it made my day!

21 comments:

  1. I love it when that happens!!!!

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  2. That's amazing that they realized it and gave you a credit without you complaining! Great Customer Service.

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  3. That's good customer service!
    I spotted those personalised calendars in the pound shop before Xmas, I was quite tempted to make my own! x

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    1. My Mother-in-law loves the calendar - especially the part about labeling each person by name as she no longer can remember who is who.

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    1. Yes, you always expect the worst - but sometimes good things drop out of the sky.

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  5. Sweet! And their policy just earned them a nice review on a blog! Good marketing!

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    1. True - I wasn't paid extra for that :)

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  6. You are ahead of me in the saving for Christmas 2015 game!!!! Good job!

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  7. Excellent :D Love it when that happens, too. Inspires me to take my customer service to the next level, too.

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    1. It so rarely happens that people exceed your expectations - they certainly did.

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  8. Sometimes the best deals are the unexpected ones. - Margy

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  9. That is awesome! And fits right in to your Christmas savings plan!

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